Introducing claims management and adjusting

We operate in the UK, Ireland, France, Italy, Canada, the USA, and Hong Kong. We deliver a blended solution, drawing together volume claims management, adjusting, consultancy and legal expertise.

We combine technical excellence and superior service across the whole lifecycle of handling a claim. Our centralised approach generates greater efficiencies and lower costs for our clients, as well as ensuring a seamless service across multiple, widespread territories.

We are able to draw in other experts, from across DWF, where necessary. Our team of adjusters adds to this, bringing specialist insight into and experience of sectors including all types of engineering, construction, building, infrastructure and surveying.

Our expert team also specialises in casualty adjusting. We have investigated notifications arising from consultants and contractors working on a wide range of projects, from major international developments such as underground rail systems, harbours, airports and energy installations to small regional commercial and residential projects.

Our claims management solution

Settle claims quickly, reduce the cost per claim and manage claim load with trend analysis, fraud detection and intelligent reporting.

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Why work with our claims management and adjusting team?

We stand out for our market-leading understanding and experience. The majority of our claims handlers have worked in law firms, brokerages, insurance companies and Lloyd’s syndicates, blending valuable insurance market and legal expertise. This allows us to deliver world-class claims and adjusting services.

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Our technology

As part of our commitment to innovation and best practice, we have developed our own, proprietary claims management system, EvoClaim. EvoClaim, our bespoke, award-winning software, is designed to improve service provision and client insight, as well as cost reduction and financial certainty.

EvoClaim API
EvoClaim API

The API offering:

Data accuracy: The API provides real-time data, ensuring that you have the most up-to-date information available to make informed decisions.

Improved efficiency: By automating the retrieval of your data, the API reduces the risk of errors and saves you time and resources.

Increased flexibility: The API can be integrated into your existing systems and processes, providing you with a more seamless experience.

Information security: The API is designed with strong security measures to protect your sensitive claim information, ensuring it remains confidential and secure. With advanced authentication protocols and encryption, you can trust that your data is protected against unauthorized access or breaches.
System offering
The system offers:

Automation and ease of use

Full document storage

Built in report generator to create own adhoc reports and intelligent MI through to heat maps, dashboards and historic and predictive trend analysis

Historic claims for MI

The ability to link to client systems

Application to Application functionality

A Client extranet portal for clients to view live data, case material and run own client reports

Our Management Information is market leading and you can access reports and statistics on individual claims or entire portfolios, as well as several years of accounts.

Our team also has the benefit of a robust case management system and digital adjusting software, which supports our specialists in delivering high standards of report writing.

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Get in touch with our specialist team

To find out more about our services get in touch with a member of our team by completing the form.

T +61 (2) 9030 0700

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Introducing claims management and adjusting